LOST, DAMAGED, OR STOLEN PACKAGES

All items purchased from Murdock Industrial Incorporated are made pursuant to a shipment contract. This means the risk of loss and title for such items passes to you upon our delivery to the carrier. Murdock Industrial Incorporated is not responsible or liable for any damage or loss arising from shipment.

Optional Shipping Insurance Considerations*:

1. On www.MurdockIndustrial.com “Shipping Insurance” will be available to purchase at checkout for an additional fee, our “Shipping Insurance” will guarantee your order will get to you; regardless of being lost in transit, stolen, or damaged in transit. If any of these things happen and you purchased our optional “Shipping Insurance”, you can then reach out to us at support@murdockindustrial.com and we can get a replacement set up for you!
2. Orders which receive free freight or are shipped collect on the Buyer’s account are still subject to the policies in this document and will need to purchase our optional “Shipping Insurance” to be protected in situations of lost, stolen, or damaged packages.
3. If “Shipping Insurance” is purchased on an order and a claim is made of Lost shipment but the order was received by a staff member at the Buyer’s facility, a claim of Lost shipment will not be approved as the Buyer did receive the Shipment.
4. If “Shipping Insurance” is purchased on an order and a claim is made of a Lost, Stolen, or Damaged Shipment, no refund will be given; our only offer is to ship replacements for the Lost, Stolen, or Damaged items.
5. If “Shipping Insurance” is purchased on an order and a claim is made of Lost or Stolen Shipment a 48-hour wait period will be enforced prior to processing, often the order will show up during this time. Please allow an additional wait period in cases of Natural Disaster or “Acts of God”.
6. If “Shipping Insurance” is purchased on an order and a claim is made of a Stolen Shipment, the Buyer must supply proof that they have filed a Police Report for the claim to be approved.
7. If “Shipping Insurance” is purchased on an order and a claim is made of Damage to materials in the shipping process the Buyer will be required to supply pictures of the Damaged Materials/Packaging and may be required to return the materials to Murdock Industrial Inc. at the Seller’s expense. If these steps are taken and the claim is approved Murdock Industrial Inc. will replace the damaged materials.

*Murdock Industrial Incorporated is not responsible for any lost, stolen, or items damaged by the shipping company without the purchase of our Shipping Insurance. *

SHIPPING TIMES

Materials in stock will be shipped by the method chosen on the next business day. If materials are not in stock, you will be contacted with estimated lead times which are dependent on the Manufacturer's capability and can change at any time with or without notice to the Buyer. Please contact us if you require an estimated Shipping Time prior to purchase. Click Here to Contact Us. 

PARTIAL SHIPMENTS

Orders will be shipped in whole unless partial fulfillment is requested by the customer. If partial fullfillment is requested, the customer is responsible for any additional costs that occur and will be billed. 

Shipping Us Returns

 

Please only send us returns that have a Return Material Authorization (RMA) Number and review our Returns and Refund Policy. Click Here